We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can initiate one here in our returns portal.
If you purchased package protection coverage, we’ll send you a return shipping label, as well as instructions on how and where to send your package. If not, no worries. You can still initiate a return in the portal if your item meets the following criteria. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at howdy@getundrdog.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Double Your Money Back Guarantee
At Undrdog, we stand behind the exceptional quality and performance of our products. We are so confident in our product that we offer an unmatched Double Your Money Back Guarantee. If you're not completely satisfied with Undrdog Pro's performance within the first 30 days, we don't just refund your purchase price; we double it.
Here's How It Works:
Purchase with Confidence: Buy Undrdog products and use them according to the instructions.
Not Satisfied?: If you're not fully satisfied with the results, contact our customer support team within the specified guarantee period.
Get Double Your Money Back: After a simple verification process, we will refund double the purchase price.
We make this bold promise because we believe in our product and want to ensure that every customer is absolutely confident in their purchase. Try Undrdog products today and experience the best protective coating on the market, risk-free.
